Refund Policy

This policy applies to all paid NonStopDialer subscriptions — Individual, Pro, and Agency.

1. Standard refund window

If you're not happy with your subscription, you can request a full refund within 3 working days of the charge. Contact us at admin@nonstopdialer.com or through our contact page, and we'll process the refund.

2. One refund per customer

To keep this fair for everyone, each customer is eligible for one lifetime refund. This is a guard against repeated subscribe-refund cycles, not a limit on legitimate first-time requests.

3. After the standard window

Requests made after the 3-working-day window, or a second request from the same customer, are considered case by case. We may grant a goodwill refund at our discretion, particularly if the issue was on our end, such as a service outage or a billing error.

4. How refunds are processed

Payments are collected by Paddle.com, our payment provider and merchant of record. Refunds are issued back to your original payment method through Paddle. Processing times depend on your bank or card provider once Paddle has approved the refund on our side.

5. Agency plan seats

For Agency-tier subscriptions billed per seat with a 5-seat minimum, refund requests are handled the same way as above and apply to the transaction as a whole rather than individual seats.

6. What isn't covered

Cancelling a subscription stops future billing but doesn't itself trigger a refund for the period already paid for, outside the windows described above. You keep access through the end of a period you've already paid for even after cancelling.

7. Contact

For any refund request or billing question, email admin@nonstopdialer.com.